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Terms and Conditions

Valid from 15/ 04/ 2024

Seller

Online store www.bestway.ge (LTD BG Group, VAT: 445474488) - sells products imported to the territory of Georgia. We allow customers to purchase items online with installments and online payment.

 

User Privacy

All order information made on the website and data entered by the user are protected and confidential. The site does not register the user's personal information, during online shopping we only store the information necessary for the delivery of the item. All stored information is protected on our servers with modern technologies and software (MD5 encrypted format), and physically the servers are located outside of Georgia and no one will have physical access to them except for the foreign companies that provide us with services.

 

Product description

The manufacturer and supplier (online store bestway.ge) reserves the right to make changes in product characteristics without notice. The user is obliged to familiarize himself with the product in detail and clarify its characteristics before purchasing.

 

Buying products

  • The user selects the desired product/s on the website www.bestway.ge and the selected product is added to the user's cart by clicking the Add button. When we press the Add button, it will change to the word Added with a red background, which indicates that we have added the item to the cart.
  • To continue shopping, the customer enters the shopping cart (in the upper right corner of the site), selects the selected item/s, their quantity and prices, if desired, can manually adjust the number of products or which product to remove from the cart. If the customer needs to deliver the item to the address, he should mark the box with delivery to the place.
  • When the user is convinced of the correctness of both the quantity and types of the items to be purchased, he presses the "Buy" button.
  • The user enters his personal information required for the identification of the buyer and also in case of communication from the site administration, here it is possible to read and agree to the terms and conditions of the site by ticking and pressing the "Purchase" button.
  • The customer goes to the bank's payment system and enters his card data, which is required to complete the transaction.
  • During a successful payment by card, the user is charged money from his bank account, and in case of successful payment, an invoice appears on the website, which includes the item's name, price, and user information, which can be saved or printed if necessary.
  • It is also possible to view only the complete product directly using the "Buy" button, allowing the user to purchase it without adding the product to the cart. In this case, the user only fills in the necessary information for the delivery of the item and then clicks the "Purchase" button, after which he goes to the bank's payment system, where he enters the card data, and if the purchase is successful, an invoice appears on the site.

 

Delivery of products

We deliver purchased products to Tbilisi and Batumi within 24 hours of purchase through our courier service. And in the regions, we are served by the postal supplier Onway LLC (onway.ge), where the standard delivery time is 2-7 working days.

 

Safety

When buying selected items, you go to the TBC Bank card payment module, the card data you specify is entered on the server belonging to TBC Bank, and therefore, your card information is neither entered nor remembered on our site. Before entering the card data, please pay attention and make sure that you are really on the TBC Bank page.

 

Cancellation of order

The customer is entitled to cancel the order if:

The product does not match the item in the photo
The product is damaged in transit or for any other reason

Refund

Depending on the terms of cancellation of the order, the refund is made to the same card account from which the money was deposited, no later than 5 working days after the agreement.

 

Online installments

Online installments can be used directly from the site. The user must select the desired bank (TBC, Bank of Georgia, Credo) in Roeml also wants to purchase the item in installments. The user selects the desired product/s on the website and fills out the form as during the purchase, after which he presses the payment button, during which he goes to the corresponding bank's page where he completes the installment form.
In case of a positive answer, the bank and our representative contact the customer.

You can also use the Bank of Georgia's and TBC Bank online payment system "in parts", during which the cost of the purchased item will be distributed to you without interest for a period of 4 months.

 

Guarantee

All products are certified and have the appropriate warranty, we are served by the official representative of the company www.bestwaycorp.com.ge

The validity period of the warranty begins immediately after purchase on the site

Conditions of use of goods to which the manufacturer's warranty does not apply:

  • There are traces of repair of the product by unauthorized persons in violation of the manufacturer's requirements and safety standards.
  • Defects are caused by changes in the operating conditions, as well as by violation of the rules and conditions of installation, connection, adaptation
  • to the local technical conditions of the buyer, storage and transportation.
  • The product is damaged by aggressive environmental effects (hail, lightning, etc.), force majeure circumstances (fire, flood, earthquake, etc.) or
  • non-random factors (voltage fluctuations in the electrical network, etc.)
  • The product has pronounced mechanical and electrical damage.
  • Damage is caused by foreign objects, substances, liquids, insects or animals entering the product.
  • Use of consumables that do not meet operational requirements.
    made

The bis should be stored and operated in accordance with the technical recommendations specified in the user manual.

Personal data and their processing

During the purchase of the item, the user provides his personal data, which the company uses to establish communication with the buyer, we do not register the user's information on the site, we do not send any news to the customer via "sms", news of our company is published only through the company's official social networks and on the website www.bestway .ge.

 

Legal details of the company

  • LTD. BG Group
  • VAT: 445474488
  • Address, Tbilisi: Sanzona st. Ksani 12
  • Address Batumi: 34a Agmashenebeli St
  • 579 01 80 80

By following these rules, you agree to the terms of the online store.